RETURNS & REFUND POLICY

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We cannot please everyone, so we offer refunds within the first 30 days of purchasing some eligible items. 

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Your item must be unused and in the same condition as you received it.

The item must be in the original packaging.

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To complete your return, please get in touch with tim.brown@theextrasteps.com

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Items eligible for a refund include:

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• Books

• Clothing

• Stationary

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Digital downloads and email programmes are not eligible for refunds, due to the immediate access to these products, all sales are final and non-refundable.

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No refunds will be offered for any coaching or training programmes or services provided. 

 

If you terminate a coaching programme at any time, you will be charged a single session rate for any sessions received up until that date.

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For all enquiries regarding refunds, please contact tim.brown@theextrasteps.com